Refund policy

Here is the fully rewritten return policy using the Standard Return model. It removes the confusing contradictions, flows logically from start to finish, and clearly outlines the rules for your customers.

30-Day Return Policy & Eligibility

We have a 30-day return policy, meaning you have 30 days after receiving your item to request a return. To be eligible for a return, your item must meet the following criteria:

  • Unworn or unused

  • With all original tags attached

  • In its original packaging

  • Accompanied by the receipt or proof of purchase

How to Return or Exchange an Item

To initiate a return, please contact us via our [Insert Link to Contact Form]. If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

If you wish to make an exchange, the fastest method is to return the item you currently have. Once your return is accepted, make a separate purchase for the new item.

Non-Returnable Items & Damages

Please inspect your order upon reception. Contact us immediately if the item is defective, damaged, or if you received the wrong item so that we can evaluate the issue and make it right.

Certain types of items cannot be returned. We do not accept returns for the following:

  • Perishable goods (such as food, flowers, or plants)

  • Custom products (such as special orders or personalized items)

  • Personal care goods (such as beauty products)

  • Hazardous materials (including flammable liquids or gases)

  • Sale items or gift cards

Refunds & EU Rights

If your merchandise is being shipped into the European Union, you have the right to cancel or return your order within a 14-day cooling-off period for any reason, provided the item meets our standard eligibility requirements above.

We will notify you once we’ve received and inspected your return.

  • If approved, you will be automatically refunded on your original payment method within 10 business days.

  • Please note that your bank or credit card company may require additional time to process and post the refund.

  • If more than 15 business days have passed since your return was approved, please contact us.