Terms of service

Terms and Conditions

1. General

These Terms and Conditions apply when you, as a consumer, make a purchase via https://mbeauty.club/sv. The contract is entered into between you and:


  • Company Name: Crosial Ltd

 

  • Registration Number: HE476973

 

  • VAT Number: CY 60188113U

 

  • Email: info@crosial.com

 

  • Postal Address: John Kennedy 10, Office 22, 1087, Nicosia, Cyprus

 

To shop with us, you must be at least 18 years old or have parental/guardian consent.

 

2. Orders and Contract

When you complete an order, an automatically generated order confirmation will be sent to your email address. The order confirmation serves as proof that we have received your order. A binding agreement is formed only when we have confirmed the order and sent a dispatch confirmation (or when the product is shipped).

 

We reserve the right to decline an order in the event of any inaccuracies, such as incorrect pricing or if a product is out of stock.


3. Prices and Payment

  • Prices: All prices on the website are stated in Swedish Kronor (SEK) and include applicable VAT at 25% unless stated otherwise. 
  • No Customs or Import Duties: Our central warehouse is located in Estonia (EU). Since both Sweden and Estonia are part of the EU Customs Union, no additional customs duties, import VAT, or border fees apply to you as a customer. 
  • Shipping: Shipping costs are added and clearly displayed at checkout before you finalize your purchase.
  • Payment Methods: We offer payment options in cooperation with [e.g., Klarna / Shopify Payments / Stripe / Swish]. Available payment methods are displayed at checkout.

4. Warehouse and Delivery (3PL in Estonia)

  • Warehouse Management: Our products are stored, packed, and shipped from our central warehouse in Estonia via our third-party logistics (3PL) partner, TuenvioYa OÜ. 
  • Delivery Methods: Delivery is made to Sweden and other EU countries via [e.g., PostNord / DHL / Omniva / Schenker].
  • Delivery Time: Standard delivery time from our central warehouse to you in Sweden is 2–5 business days. If a delivery delay occurs, we will notify you via email.
  • Uncollected Packages: For packages that are not picked up from the service point or received upon home delivery, we reserve the right to charge a fee of SEK 200 to cover our administrative costs and return shipping back to the warehouse in Estonia. 

5. Right of Withdrawal (Returns)

In accordance with the Distance Contracts Act (Distansavtalslagen), you as a consumer have the right to withdraw from your purchase within 14 days from the day you or your designated agent received the item. 

 

a. How to Make a Return:

  1. Contact our customer service at info@mbeauty.club with your order number and state that you wish to exercise your right of withdrawal before the 14-day period expires. 
  1. You will then receive instructions and/or a return shipping label from us. 

b. Return Address (Logistics Center in Estonia):

All returns are processed and handled at our central warehouse in Estonia. 

 

Return Address:

 

Tuenvioya OÜ

 

Attn / Ref: Crosial Ltd – [Order Number]

 

Saugamõisa tee 5

 

80043 Pärnu, Estonia

 

(If you use prepaid return labels or have a local collection address, adjust this section accordingly). 

 

c. Return Shipping and Condition:

  • Return Shipping Cost: You, as the customer, are responsible for return shipping costs when using the right of withdrawal. [Choose: If you use our prepaid return label, SEK X will be deducted from your refund / You are responsible for booking and paying for traceable return shipping yourself].
  • Condition of Item: You have the right to inspect the item, but it must be returned in substantially unchanged condition. If the value of the item has decreased due to handling beyond what is necessary, we reserve the right to deduct a value-reduction fee from your refund.
  • Exceptions: The right of withdrawal does not apply to goods with a broken seal for health or hygiene reasons, or products customized according to your specifications.

6. Refunds

Once your return has been received and approved at our warehouse in Estonia, we will refund your money without undue delay and no later than 14 days from the day we were informed of your decision to withdraw from the contract (however, we may withhold the refund until we have received the goods back or proof that they have been sent).

 

The refund will be issued using the same payment method used for the original purchase.


7. Complaints and Warranty

If an item is damaged, defective, or incorrect, you have the right to file a complaint in accordance with the Consumer Sales Act (Konsumentköplagen) for up to 3 years. 

 

  • Notification: You must report the defect within a reasonable time after discovering it. A report made within 2 months is always considered timely.
  • Procedure: Contact customer support at info@mbeauty.club with your order number, a description of the defect, and photos/video clips showing the issue.
  • Handling: Upon an approved complaint, we will cover the return shipping costs. Please do not send back a defective product before contacting our customer service, as complaints in some cases can be processed without returning the item to Estonia. 

8. Personal Data and GDPR (Sharing with 3PL)

We process your personal data in accordance with the General Data Protection Regulation (GDPR). 

 

  • Sharing with Third-Party Logistics (3PL): In order to process, pack, and deliver your order, as well as handle any returns, we share necessary personal data (name, delivery address, email address, phone number, and order details) with our logistics partner Tuenvioya OÜ in Estonia.
  • Your data is processed securely and solely to fulfill our purchase agreement with you. A Data Processing Agreement (DPA) is in place between us and our logistics partner to guarantee data protection. 

Read more in our full [Privacy Policy].


9. Disputes and Applicable Law

We always strive to resolve any issues directly with you as a customer. If we cannot reach a resolution, you may refer the matter to the National Board for Consumer Disputes (ARN) for an independent review.


  • ARN: www.arn.se / Box 174, 101 23 Stockholm, Sweden

These Terms and Conditions shall be interpreted and applied in accordance with Swedish law.